Frequently Asked Questions

Yes. Different types of company vehicles can participate under the same fleet account.

Yes. Existing subscriptions can participate in the Fleet Program when the account meets the minimum requirement of five subscribed vehicles.

Yes, and there is no transfer fee. Existing activated subscriptions are canceled and prorated as part of the transfer process. Any applicable refund is returned to the original payment method on file.

Fleet accounts are billed monthly. This provides flexibility when trucks are taken out of service, replaced or rented temporarily.

The U.S. Music Royalty Fee helps offset royalties payable by SiriusXM to composers, publishers, recording artists, musicians and record labels that hold copyrights in musical works and recordings.

No. Only fleet personnel registered on the account by the fleet administrator can authorize account or subscription changes.

Fleet plans are subject to applicable state and local taxes unless valid tax-exemption documentation is provided during account setup.

The number of subscribed vehicles determines the applicable fleet pricing tier.

Yes. Eligible factory or dealer trials are recognized before the radio transitions to the fleet subscription rate.

The Family Friendly package offers a broad range of programming while excluding certain adult-themed comedy, talk, music and Howard Stern channels. It is available as a convenience to fleet accounts.

Rates and fees are subject to change. Fleet customers are notified in advance when applicable pricing changes are scheduled.

Fleet account setup and radio activation generally take approximately three to seven business days after all required information has been received.

Visit the SiriusXM signal refresh page. Keep the radio powered on, tuned to channel 1 and positioned where it has a clear view of the sky while the signal is sent.

Log in to the Online Account Center, select the vehicle you want to manage, choose the transfer option and follow the prompts.

You will need the Radio ID for the replacement vehicle.

Eligible subscriptions may be combined under one consumer account. Log in to the Online Account Center or contact SiriusXM Listener Care for assistance. Fleet subscriptions should be managed through the authorized fleet administrator.

Consumer subscriptions can be managed through the SiriusXM service-management page. Fleet customers should contact their registered fleet administrator or SiriusXM Trucking support.

No. Returning radio hardware does not automatically cancel an associated subscription. The subscription must be canceled or changed separately under the applicable service terms.

• All Access became the Platinum Plan.
• Select became the Music & Entertainment Plan.
• Mostly Music became the Music Showcase Plan.
• Choice became the Choose & Save Plan.
• Premier became the Streaming Platinum Plan.
• Essential became the Streaming Music & Entertainment Plan.
• Choice Streaming became the Streaming Choose & Save Plan.

Register or log in to the Online Account Center, locate the subscription, select the management option and follow the prompts to change the plan or billing term. A vehicle radio may require a refresh signal after its channel lineup changes.

SiriusXM is a continuing service billed at the frequency disclosed when the subscription is purchased. Review the subscription details and Customer Agreement for renewal terms. The Online Account Center displays renewal information for subscriptions purchased directly from SiriusXM.

Register or sign in to the Online Account Center, open the account-information area and select Communication Preferences. Save your changes before leaving the page.

Eligible subscriptions may be suspended for a limited period under SiriusXM’s current suspension policy. Suspension requests must be completed through SiriusXM Listener Care and may affect promotional periods.

Some additional subscriptions may qualify for reduced pricing when at least one eligible full-price subscription remains active on the account. Availability depends on the plans involved.

If the vehicle has a compatible SiriusXM radio, add its Radio ID through the Online Account Center. If it does not have a radio, explore a portable radio or vehicle installation kit from the SiriusXM Trucking store.

• Manage eligible radios and subscriptions.
• Change plans or billing terms.
• Add radios to an account.
• Update payment and contact information.
• Review billing history.
• Update login credentials.

Visit the Online Account Center and choose the registration option. You may need the subscriber’s basic information, Radio ID or SiriusXM account number.

Use the Forgot Username or Forgot Password option on the sign-in page. Follow the emailed or texted verification instructions before the recovery link expires.

After signing in to the Online Account Center, the account number is generally shown with the account holder’s information and within the billing area. Streaming subscribers can also check their original order-confirmation email.

Live sports availability varies by league, plan and listening platform. Review the current SiriusXM plan and channel details to confirm access to NFL, MLB and other play-by-play programming.

For subscriptions purchased directly from SiriusXM, log in to the Online Account Center and open the billing area. Subscriptions purchased through an app store or another retailer must be managed through that billing provider.

SiriusXM accepts several major credit and debit cards. Available billing methods and terms depend on the subscription and how it was purchased. The Online Account Center can be used to update an eligible payment method.

A transfer or activation fee may apply when moving paid service to another radio. The replacement radio cannot already be active on another paid service or trial at the time of the transfer. Contact the appropriate account-support team to confirm current fees.