Shipping & Returns

Order Fulfillment

U.S. & Canada Shipping Policy

We work to process in-stock orders quickly and provide shipping choices based on current carrier rates.

• Most orders placed before 2 PM EST will ship the same business day.
• If an in-stock order cannot be processed and shipped the same day, it will generally ship within 24 hours of the order time.
• Orders placed on Friday will ship Monday, or the next business day when Monday is a shipping holiday.
• Special-order items will ship after the product arrives or as requested by the purchaser.
• Phone orders paid by check, cash or money order are subject to available inventory when payment is received—not inventory displayed when the order is placed.
• Customers must report missing or damaged parts within three business days after receiving merchandise.
• Shipping times are calculated in business days and exclude Saturdays, Sundays and FedEx, UPS or USPS shipping holidays.
• Shipping charges are calculated using real-time carrier rates from FedEx, UPS or USPS.
• Satellite Radio Superstore® reserves the right to refuse any order for any reason.

Orders Outside the United States

International Shipping Policy

We ship selected products to other countries subject to specific requirements. Please contact us to place an international order.

1. SiriusXMTrucking.com, powered by Satellite Radio Superstore®, is not responsible for packages lost or stolen after the carrier takes possession. Contact our office if you need assistance filing a carrier claim.
2. Canadian duties, taxes and customs fees are not included in the quoted shipping cost unless specifically stated at checkout. The customer is responsible for all duties, taxes and customs fees assessed by the Canadian carrier.
3. Customers may select UPS or USPS via Canada Post at checkout and agree to the duties and tax terms associated with the chosen service.
4. Orders include the required customer documentation and a description of package contents and value in accordance with customs regulations.
5. Promotional shipping offers, including free shipping, do not apply to Canadian orders.

Standard Merchandise Returns

Non-Defective Returns

Eligible non-defective equipment may be returned within 30 days of purchase. You must contact our office within 30 days of the purchase date. Returns received after 30 days are not accepted unless an exception was authorized before purchase.

• Every return requires a valid Return Authorization Number. Unauthorized returns will be sent back at the customer’s expense.
• The returned package must be postmarked within five business days after the Return Authorization Number is issued.
• Equipment must not be altered or tampered with in any way.
• Original equipment packaging must not be damaged, cut, defaced or altered.
• Returned merchandise must include all manufacturer-provided accessories, manuals and instructions in the original packaging.
• Missing accessories or parts will reduce the credit by the replacement cost of those items.
• The customer is responsible for non-defective return shipping costs.
• Approved credits are generally posted to the appropriate account within 14 business days after the equipment is received.

Carrier Claims

Damaged, Lost or Delayed Shipments

SiriusXMTrucking.com, powered by Satellite Radio Superstore®, is not responsible for merchandise damaged or lost by the shipping carrier, including FedEx, UPS or USPS. Shipments are insured through the applicable carrier.

• Carefully inspect all products and packaging immediately after delivery.
• Report visible damage to the carrier and Satellite Radio Superstore® as soon as possible.
• If a claim is required, notify the carrier and Satellite Radio Superstore® so the appropriate shipping claim can be filed.
• After the carrier approves and processes the claim, our shipping department will issue a replacement or refund the purchase price, as applicable.
• Carrier delivery timing is outside our control, and we cannot be held responsible for carrier-caused delays.

Product Exchange

Defective Equipment

Products that prove defective within one year of the order date may qualify for exchange with a replacement of the same model, subject to the requirements below.

• Call (800) 513-8554 to request a Return Authorization Number before returning equipment.
• Unauthorized returns will not be accepted and will be sent back at the customer’s expense.
• Defective returns must be postmarked within five business days after the authorization number is issued.
• Return merchandise in its original carton with all manufacturer-provided accessories, manuals and instructions.
• Missing accessories will result in a charge for their actual replacement cost.
• The original merchandise box must not be defaced or altered.
• Equipment returned as defective when no defect can be verified will incur the shipping cost for the replacement shipment or return of the original merchandise.
• When equipment is confirmed defective, Satellite Radio Superstore® will pay the return shipping cost for replacement merchandise.
• Defective replacements are shipped by FedEx or UPS Ground. Customers may request an upgraded shipping method at their expense. Shipping outside the lower 48 states is determined based on location.
• If a replacement is requested before we receive the defective product, a hold will be placed on the customer’s credit card for the replacement value. The hold will be released after the returned equipment is received and confirmed defective.