Accept your invitation
Open the customer portal invitation sent to your authorized billing contact and create your password.
New customer center
Welcome to SiriusXM Trucking.
Everything you need to get your account organized, manage billing, administer your fleet’s radios and connect with our U.S.-based support team.
Start here
Four steps to get up and running.
Complete these items first so your billing access, fleet administration and support contacts are ready when you need them.
Review billing details
Confirm your company information, billing address, contacts and preferred payment method are correct.
Organize your radio list
Keep each Radio ID or ESN matched to a truck, unit number, nickname or driver for easier fleet management.
Save support contacts
Add our phone, SMS number and email address to your records so assistance is always easy to reach.
Account access
One portal for your account and fleet.
Use the Customer Portal to manage invoices, payments and radio subscriptions from one account.
Billing and fleet management
Customer Portal
Sign in to manage billing, payments and your fleet’s SiriusXM radio subscriptions in one place.
- View and download invoices.
- Review payments and account activity.
- Pay open invoices through available payment methods.
- Review or update permitted account and billing information.
- Activate new radio subscriptions and deactivate subscriptions when units leave service.
- Send a refresh signal to an active radio.
- Update eligible streaming credentials.
- Search subscriptions and export reports.
First-time access: Use the invitation sent to your authorized contact to set up your account. If you cannot find it, contact our team for help. To find a Radio ID, tune the receiver to channel 0.
Good to know
Important account and service information.
Keeping your contacts and radio records current helps prevent billing questions and makes account changes faster for your team.
Monthly fleet billing
Fleet subscriptions are billed monthly, providing flexibility as trucks are added, replaced or removed from service.
Prorated account changes
Subscription charges are generally prorated according to the days of service when radios are activated or deactivated.
Submit changes promptly
Deactivating radio equipment or returning a radio does not automatically end the related subscription. Deactivate the subscription in the Customer Portal or contact support.
Authorized contacts only
Only fleet personnel registered on the account can authorize account and subscription changes. Tell us when an authorized contact changes.
Maintain a radio inventory
Track the Radio ID or ESN, VIN when applicable, truck or unit number, driver and status for every active subscription.
Helpful links
Resources for your team.
Bookmark these pages for fleet administration, radio troubleshooting, programming information and general support.
Fleet Portal User Guide
Step-by-step help for activations, deactivations, signal refreshes, credentials and reports.
View the guideFrequently Asked Questions
Answers about fleet eligibility, billing, radios, account transfers, trials and subscription management.
Browse FAQsSiriusXM Channel Guide
Explore current music, sports, news, talk, comedy and trucking-focused programming.
View channelsRefresh a Radio
Send a refresh signal when an active radio is missing channels or is not receiving subscribed service.
Send a refreshHelp and Support Center
Find product manuals, installation information, knowledge-base articles and additional radio support.
Explore supportTruck Radios and Equipment
Shop SiriusXM radios, antennas, installation accessories and bundles designed for commercial trucks.
Shop all productsU.S.-based support
Choose the contact method that works for you.
Our SiriusXM Trucking team can help with billing access, fleet service, radio equipment, account changes and general questions.
Call
Speak directly with our team.
(877) 811-1397
Text / SMS
Send a message from your mobile device.
(321) 304-3774
Email
Send account details or a support request.
contactus@siriusxmtrucking.com
Live Chat
Use the chat bubble on the website when our team is available.
Open Contact Page
SiriusXMTrucking.com • 1372 N. Goldenrod Rd., Suite 22, Orlando, FL 32807
New customer FAQs
Common onboarding questions.
What if I did not receive my customer portal invitation?
Check the inbox and spam or junk folder for the billing contact provided during setup. If it is not available, email contactus@siriusxmtrucking.com or call (877) 811-1397 and ask us to resend the portal invitation.
What can I do in the Customer Portal?
The Customer Portal brings billing and fleet management together. You can view invoices, make payments, and activate, deactivate, refresh or report on radio subscriptions in one place.
Where can I find a radio’s Radio ID or ESN?
Tune the SiriusXM receiver to channel 0. The Radio ID is typically displayed on the radio screen. Record it exactly as shown and match it with the correct truck, unit number or driver.
What should I do before sending a refresh signal?
Turn the radio on, tune it to the preview channel—usually channel 1—and make sure the antenna has a clear view of the sky. Leave the radio on for several minutes while the refresh is processed.
Does removing or returning a radio automatically stop billing?
No. Hardware returns and radio removals do not automatically cancel the subscription. Deactivate the subscription in the Customer Portal or contact SiriusXM Trucking support.
Who is allowed to request account changes?
Only authorized fleet personnel registered on the account can approve account or subscription changes. Contact us when you need to add, remove or update an authorized contact.
We’re here for the road ahead.
Questions about your new account, invoices, radio activations or equipment? Connect with the SiriusXM Trucking team.